What is WeMove: The Future of Moving
The first humanless, guaranteed moving quote process using AI and image recognition.
Moving is an overwhelming endeavor that can easily activate many of our emotions, including stress, exhaustion, and anxiety. According to a 2020 New York Post article, 64% of respondents said that their most recent move was one of the most stressful things they've ever experienced. Imagine for a second that you were told, you can have a stress-free move.
WeMove is changing the moving relocation space as we know it. The moving industry is a multi-billion-dollar industry, but it is also notoriously fragmented, inefficient, and opaque. WeMove is changing that by providing a one-stop shop for customers to get quotes, book movers, and track their moves. And it is doing this without having to interact with humans.
One of the most stressful parts of the move is the actual moving quote process. Customers are having to spend valuable time (sometimes hours) on a phone with representatives going over inventory and sometimes even by memory alone. The quoting process is riddled with corruption and false narratives. Pricing is non-consistent and inventory capture is agonizing. Without proper inventory capture and an accurate pricing model, it leaves the customer frustrated and stressed. With WeMove, we take the human conversation out of the equation. That’s right. The customer never has to speak to a representative. No pushy salespeople, no more brokers, and no ‘used car salesmen’.
To do this, WeMove allows the customer to use their phone’s video feature to capture inventory. In the background, WeMove is using AI (artificial intelligence) and image recognition to determine the exact item and its size to build an exact inventory report in real time. The customer will have the opportunity to go through their inventory sheet and remove items that they aren’t taking and even add items they forgot to record. The entire process is do-it-yourself (DIY) and can be done in 10 minutes.
WeMove then assigns the customer a vetted moving company and guarantees the price. The moving quote that the customer receives is the amount the customer pays. So long as the customer’s inventory matches the inventory at pickup, the customer will not and can not be up-charged by the moving carrier. Because WeMove uses video and image recognition, there is a record of each item. The old tactics of moving companies holding inventory hostage, and demanding extra and excessive money at pickup and delivery are over with WeMove.
Historically, when it came to customer support in the moving industry, it was/is nearly non-existent. The goal of the salesperson and/or the moving carrier is to get a deposit from the customer. After a few days, the customer’s number is blocked or redirected to a non-operable phone. With WeMove, the customer comes first. Upon booking, the customer receives automated updates by email and SMS regarding their move. WeMove provides pre-move resources to its customers and keeps them informed throughout the process. The customer can even track their inventory in the customer dashboard. The customer has direct contact with their assigned carrier to answer all questions.
WeMove is not just revolutionizing the moving industry; it's reshaping the entire experience of relocation. Moving, a process traditionally associated with stress and anxiety, is being transformed into a seamless, stress-free journey for our customers.
The statistics speak for themselves – a significant majority of individuals find moving to be one of the most stressful experiences in their lives. WeMove acknowledges this reality and has taken bold steps to address the pain points in the moving process. By eliminating the need for lengthy, frustrating phone conversations and introducing an innovative do-it-yourself (DIY) approach, we empower our customers to take control of their moving experience.
The groundbreaking use of AI and image recognition in capturing inventory not only streamlines the quoting process but also ensures transparency and accuracy. No more surprises or hidden fees – with WeMove, the price quoted is the price paid. The era of moving companies holding inventory hostage and demanding additional money at pickup and delivery is now a thing of the past.
Furthermore, WeMove prioritizes customer support in an industry where it has historically been lacking. From automated updates and pre-move resources to real-time tracking and direct communication with the assigned carrier, our customers are kept informed and supported at every step of the journey. WeMove is putting the customer first, debunking the notion that customer support in the moving industry is non-existent.
In essence, WeMove is not just a platform; it's a commitment to redefine the moving experience. As we continue to innovate and prioritize customer satisfaction, we are confident that more individuals will come to associate moving with efficiency, transparency, and a sense of control. Welcome to a new era of stress-free moving with WeMove – where your journey begins with confidence and ends with satisfaction.
